Terms and conditions of service

GENERAL TERMS AND CONDITIONS OF SALE

1. SCOPE

These General Terms and Conditions of Sale govern the purchase of products sold through the website www.noisestore.it.

By placing an order, the customer confirms that they have read and accepted these General Terms and Conditions of Sale, as well as the Privacy Policy published on the website.

Noise Store reserves the right to amend or update these Terms at any time. The applicable Terms are those in force on the date the order is confirmed.

2. THE SELLER

Noise S.r.l.

Via Fratelli Salvioni, 6
20154 Milano (MI) – Italy

VAT number / Tax code: IT03909070124

REA (Business register no.): MI – 2787797

Share capital: € 10,500.00 fully paid

E-mail: customerservice@noisestore.it

PEC (certified e-mail): noise.srls@pec.it

Noise Store operates through the website www.noisestore.it and the following stores:

  • Saronno – Via Giuseppe Verdi 22, 21047 (VA)

  • Bergamo – Via Jacopo Palma il Vecchio 19, 24122 (BG)

3. PRODUCTS

The essential characteristics of the products are described on the relevant product pages.

The images published on the website are for illustrative purposes. Slight differences in colour, materials or finishes may depend on the settings of the device used for viewing and do not constitute a lack of conformity.

4. PRICES

All prices are expressed in Euro and include VAT.

Any shipping costs are shown before the order is completed.

Noise Store reserves the right to correct any clerical errors relating to prices or information published on the website. If an order is placed on the basis of a manifestly incorrect price, the customer will be informed promptly and may choose whether to confirm or cancel the purchase.

5. HOW TO PURCHASE

To make a purchase, select the desired products and complete the checkout procedure following the instructions on the website.

Before final confirmation of the order, the customer can check and modify the information entered.

The sales contract is deemed concluded only when Noise Store sends the order confirmation to the e-mail address provided by the customer.

6. PRODUCT AVAILABILITY

All orders are subject to the actual availability of the products.

If one or more items become unavailable after the order has been concluded, the customer will be informed as soon as possible and may choose between:

  • a refund of the amount paid for the unavailable items;

  • replacement with a product of equivalent value, subject to the customer’s consent.

7. PAYMENTS

The payment methods available during the purchase procedure are accepted, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Klarna

  • Scalapay

For instalment payments, the contractual relationship relating to the financing is managed directly by the selected service provider. Noise Store is not a party to that contract.

8. SHIPPING AND DELIVERY

Orders are normally prepared within 24 working hours of payment confirmation.

During sales, holidays or promotional periods, preparation times may vary.

Average delivery times are:

  • Italy: 1–2 working days

  • Islands: 3–4 working days

  • Abroad: 3–5 working days

All shipments are tracked and insured.

The customer will receive a message containing the shipment tracking link as soon as the order is handed over to the carrier.

Unless otherwise communicated, delivery will take place within the time limit set by applicable law.

The risk of loss of or damage to the products passes to the customer when the customer, or a third party designated by the customer, takes physical possession of the goods.

9. RIGHT OF WITHDRAWAL

If the customer is a consumer within the meaning of the Italian Consumer Code, they have the right to withdraw from the contract within 14 days of delivery of the products, without having to give any reason.

To exercise the right of withdrawal, follow the procedure available in the Returns section of the website.

The refund will be made after checking the condition of the returned products, using the same payment method used for the purchase, unless otherwise agreed.

The exclusions from the right of withdrawal provided for by applicable law remain in force, including personalised items.

10. LEGAL GUARANTEE OF CONFORMITY

All products sold by Noise Store are covered by the Legal Guarantee of Conformity provided for by Articles 128 et seq. of the Italian Consumer Code.

In the event of a lack of conformity existing at the time of delivery, the consumer is entitled to the remedies provided by law, under the conditions and within the time limits established by applicable law.

The guarantee does not cover damage resulting from improper use, normal wear and tear, incorrect maintenance or modifications made to the product.

11. INTELLECTUAL PROPERTY

All content published on the website, including texts, images, photographs, videos, logos, trademarks, graphic elements and software, is the property of Noise Store or of the respective owners and is protected by applicable intellectual property law.

Any reproduction, use or distribution, even partial, without prior written authorisation is prohibited.

12. PRIVACY

Personal data is processed in compliance with applicable European and national law.

For more information, please see the Privacy Policy available on the website.

13. GOVERNING LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by Italian law.

For contracts concluded with consumers, any dispute shall be referred to the court of the place of residence or domicile of the consumer, if located in Italy, in accordance with applicable law.

For anything not expressly governed by these Terms, the Italian Civil Code, the Italian Consumer Code and any other applicable legal provision shall apply.