Privacy Policy

PRIVACY POLICY

1. DATA CONTROLLER

The controller of personal data is:

Noise S.r.l.
Via Fratelli Salvioni, 6
20154 Milano (MI) – Italy

VAT number / Tax code: IT03909070124

E-mail: customerservice@noisestore.it

For any request relating to the processing of personal data, you can contact the Controller at the e-mail address above.

2. PERSONAL DATA COLLECTED

While browsing and using the website, the following personal data may be collected:

  • identification data (first and last name);

  • e-mail address;

  • telephone number;

  • shipping and billing address;

  • data relating to orders placed;

  • data needed to manage payments;

  • data relating to the customer account;

  • browsing data, IP address, online identifiers and information about the device used;

  • purchasing preferences and order history;

  • data collected through cookies and similar technologies.

3. PURPOSES OF PROCESSING

Personal data is processed for the following purposes:

  • managing orders and concluding the sales contract;

  • managing payments;

  • shipping products;

  • managing returns, exchanges and refunds;

  • customer service;

  • managing the customer account;

  • complying with tax, accounting and legal obligations;

  • preventing fraud and unlawful use of the website;

  • improving the security of the website and the services offered.

Subject to the data subject’s consent, data may also be used for:

  • sending newsletters and commercial communications;

  • direct marketing activities;

  • statistical analysis;

  • personalising content and offers;

  • profiling activities;

  • personalised advertising campaigns through advertising platforms.

4. LEGAL BASIS FOR PROCESSING

The processing of personal data is based on one or more of the following legal bases:

  • performance of the contract or of pre-contractual measures;

  • compliance with legal obligations;

  • the express consent of the data subject, where required;

  • the legitimate interest of the Controller, within the limits permitted by applicable law.

5. METHODS OF PROCESSING

Data is processed using electronic tools and, where necessary, paper records, in compliance with the principles of lawfulness, fairness, transparency, data minimisation and security set out in Regulation (EU) 2016/679.

Appropriate technical and organisational measures are in place to protect personal data against unauthorised access, loss, alteration or disclosure.

6. RECIPIENTS OF THE DATA

Personal data may be disclosed to parties acting on behalf of Noise S.r.l., including:

  • Shopify Inc. and Shopify group companies for the management of the e-commerce platform;

  • payment service providers;

  • couriers and logistics companies;

  • hosting and cloud service providers;

  • Klaviyo for managing marketing communications;

  • Google LLC for traffic analysis and measurement services (Google Analytics);

  • Meta Platforms Ireland Ltd., Google Ireland Ltd., TikTok Technology Ltd. and other advertising partners used for marketing and remarketing activities;

  • tax, administrative and legal advisers;

  • IT service providers;

  • public authorities in the cases provided for by law.

These parties process the data as Processors or as independent Controllers, in accordance with applicable law.

7. DATA TRANSFERS

Some providers used by Noise Store may also process personal data outside the European Economic Area.

In such cases, the transfer takes place in compliance with Regulation (EU) 2016/679, on the basis of adequacy decisions of the European Commission or through Standard Contractual Clauses or other instruments provided for by applicable law.

8. DATA RETENTION

Personal data is kept for no longer than is strictly necessary for the purposes for which it was collected and, in particular:

  • order data: for the period required by tax and civil law;

  • customer account data: until the account is deleted or within the limits provided for by law;

  • data used for marketing purposes: until consent is withdrawn or, in any case, for no longer than 24 months;

  • data used for profiling purposes: until consent is withdrawn or, in any case, for no longer than 12 months;

  • data collected through cookies: as set out in the Cookie Policy.

At the end of the retention periods, the data will be deleted or anonymised.

9. COOKIES

The website uses technical, analytics and profiling cookies.

The use of non-technical cookies is subject to the consent given by the user through the consent management banner.

For detailed information, please see the Cookie Policy available on the website.

10. RIGHTS OF THE DATA SUBJECT

The data subject may at any time exercise the rights provided for by Articles 15 et seq. of Regulation (EU) 2016/679, including the right to:

  • obtain confirmation as to whether their personal data exists;

  • access the data processed;

  • request its rectification;

  • request its erasure in the cases provided for by law;

  • obtain restriction of processing;

  • object to processing where permitted;

  • receive the data in a structured format and request its portability;

  • withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal;

  • lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).

11. CHANGES TO THIS POLICY

Noise Store reserves the right to update or amend this Privacy Policy at any time.

The updated version will be published on this page and will take effect from the date of publication.

12. CONTACT

For any request relating to the processing of personal data, please contact:

Noise S.r.l.

Via Fratelli Salvioni, 6
20154 Milano (MI) – Italy

E-mail: customerservice@noisestore.it