Returns & Refunds

RETURNS POLICY - ITALY AND EUROPE

If, for any reason, the Customer is not satisfied with their purchase, the items may be returned for a size exchange or refund within 14 days from the date the goods are received. 

If the 14th day falls on a Saturday, Sunday or public holiday, it is recommended to submit the request on the first available working day to ensure prompt assistance.

📦 Damaged, undelivered and/or parcels with missing items

If a damaged parcel and/or one with missing items is received, it is necessary to sign with reservation upon delivery and keep the order summary found inside your parcel.
Without a signature with reservation and the order summary, it will not be possible to proceed with a refund or replacement. 

For any parcels that have still not been received, the customer must report this within 20 days at the latest, so that we can handle the matter within the specific technical deadlines set by the couriers. 

After this deadline, it will no longer be possible to report non-receipt.

NB: parcels marked as delivered are not subject to this procedure, as there is proof of delivery.

📦 Return instructions

Online exchange

  • Italy: € 6,00

  • European Union: € 15,00

Online return

  • Free of charge → with a promo code / gift card redeemable online or in store

  • Italy: € 8.00 → refund to the original payment method or by bank transfer (amount withheld from the refund)

  • European Union: € 15.00 → refund to the original payment method (amount withheld from the refund)

For bank transfers, the account holder must be the same as the order holder.

If a change to the refund method is subsequently requested (for example, from a gift card to a refund to the original payment method), the relevant handling fee will be applied.

Any bank fees (approximately € 1.50) may be applied if a refund method different from the one used for the initial payment is selected.

Returns and exchanges made in store are free of charge.

✔ Condition of returned items

Returned items:

  • must not show any signs of use or washing;

  • must have intact original warranty seals and labels;

  • must be returned in hygienically compliant condition.

Products belonging to different orders may not be included in a single return.

If items that do not comply with the conditions specified above are received, the Customer will be informed.
The products will be held for 7 days, during which the Customer may request their collection at their own expense. If no response is received, the products will be archived without a refund or return.

🔁 Start the return procedure

You can start the return procedure through the dedicated link:

👉 Start your return

Alternatively, you can make the return or exchange directly at our Noise Stores.

❌ Items excluded from returns and exchanges

Returns or exchanges are not possible for:

  • items purchased during the Clearance Sale or Super Discount campaigns;

  • items priced at €2.99 – €3.99 – €4.99;

  • covers, accessories, and socks.

💳 Compensation options

The Customer can choose from the following options:

1️⃣ Size exchange

You can exchange the item for a different size of the same article, subject to availability.

2️⃣ Refund

The refund will be processed after the return has been received, inspected, and accepted.

The refund will be issued using the same payment method used for the order.

Refunds are issued within 14 days of receiving the return.

For payments made with Scalapay, processing times may extend up to 15 business days (for more information, please consult www.scalapay.it).

📑 Return terms and conditions

  • Garments must not be worn, washed, or altered.

  • Shoes must have completely intact soles.

  • Each item must be returned with its labels, accessories, and original packaging.

  • Shoe boxes are an integral part of the product and must not be damaged or used as the sole outer packaging.

In the event of defective goods or a shipping error, the customer must report the issue within 14 days of purchase at the latest. Noise S.r.l. may request photographic documentation as supporting evidence before authorizing the return.

Swimwear must be tried on over your own underwear. If the hygiene seal has been removed or there are signs of use, the return will be refused.

Noise S.r.l. reserves the right to refuse unauthorized returns or returns shipped using methods other than those indicated. In such cases, a fee equal to 10% of the value of the returned goods may be charged.

In the event of a non-compliant return, the goods will be returned to the sender.

🌍 INTERNATIONAL RETURNS POLICY

For orders, returns, and exchanges made within the European Union, the conditions indicated above apply.

For shipments outside the EU, any shipping costs, customs duties, and applicable fees will be those charged by the carriers used and will remain the Customer's responsibility.

For any information or support, you can contact customer service:

📧 customerservice@noisestore.it